1. The terms andconditions of online/tele consultation are broadly governed by the rules ®ulations notified by the government of India regarding the same and can beaccessed on https://www.mohfw.gov.in/pdf/Telemedicine.pdf
2. Online consultations are opinions for routine medical advice and managementof minor problems which can be managed despite the physical distance betweenthe patient and the doctor. Emergencies cannot be adequately diagnosed ortreated by this way of consultation and all such cases should contact thenearest Doctor/hospital for first aid and care
3. Consultation charges are non-refundable and valid for one time consultationonly.
4. Online consultation is not a substitute for personal assessment by a doctorand has its own limitations. We always try our best for our patients but errorsmay still happen. The patients are advised to keep this in mind before optingfor online consultation.
5. The procedure for online consultation will be followed as detailed above andit is implied that the patient has agreed to follow the same.
6. During the consultation, if a problem is found which needs opinion ofanother doctor or a personal check up/visit with us or any tests are adviseddepending on the patients problems, then the fee already paid will neither berefunded or adjusted in any future consultations (online or personal)
7. The waiting period to schedule an online consultation or sending back theprescription can vary from 2-3 days depending on many factors and the same willbe communicated by the staff to the patient
8. Agreeing with term and condition will be consider as explicit consent by thepatient that he/she is willing to take online consultation with us.
9. Misbehavior/use of foul language with staff or during the onlineconsultation will automatically lead to disconnection of the call andwithdrawal of treatment/ support from the patient.
10. The prescription given to the patient is for the purpose of treatment ofthe patient only and not to be used for any other purpose and is valid only forthe duration mentioned on it. Any misuse/alteration of the same or duplicationof its written material anywhere is strictly prohibited. The clinic will not beresponsible for any such activity or its consequences
Terms & conditions for online consultation with DrRajeev Singh & Dr Geetanjali Chauhan